Battery settings for Samsung Android phones
If you have trouble tracking with your Samsung Android phone and find you are missing trips or having inaccurate tracking, it is quite possible you are having problems with your battery optimisation settings. These settings can shut off apps running in the background in an attempt to preserve battery life, but in our case it will stop tracking from working. If the app is not restarted manually, tracking does not restart.
There are some different settings required for each version of Android. Click here if you need to find your Android version.
Android 14
- Go to your phone settings > Apps > Driversnote
- Make sure that Remove permissions in app is unused is disabled
- Go to phone settings > Battery > Background usage limits
- Go to Adaptive battery and make sure it's disabled
- Go to back to Background usage limits
- Disable Put unused apps to sleep
Android 12
1. Go to your phone settings > Apps
2. Make sure that Remove permissions if app is unused is disabled
3. Find and select the Driversnote app
4. Tap Battery
5. Select Unrestricted
Android 11
1. Go to your phone settings > Apps > Driversnote
2. Make sure that Remove permissions if app is unused is disabled
3. Open Recent apps.
4. Find the Driversnote app
5. Long-press the icon of the app.
6. Go to your phone settings > Apps > (⁝) menu
7. Select Special Access > Optimize battery usage
8. Expand the list to All apps
9. Make sure that the toggle is enabled for the Driversnote app
10. Go to phone settings > Battery > More battery settings
11. Disable Adaptive battery
Android 10
Auto-disable unused apps
1. Go to phone settings > Device care
2. Tap on the Battery item > (⁝) menu > Settings
3. Uncheck the Driversnote app from that list
Background restrictions
1. Go to phone settings > Apps > Sleep as Android > Battery
2. Make sure that Background restriction for the Driversnote app states as App can use battery in background
Android 9:
Sleeping & never sleeping apps
1. Go to your phone settings
2. Tap Device care, and then Battery
3. Tap Battery usage
4. In this battery usage list, find and tap on Driversnote
5. Make sure that Put app to sleep is disabled
Optimize battery usage setting
1. Go to your phone settings
2. Tap Apps, and then tap on Driversnote
3. Tap Optimize battery usage
4. Expand the list to All apps from the drop-down filter
5. Make sure that the toggle for the Driversnote app is switched OFF