Help! There are bee lines & straight lines in trips (iPhone)

If you regularly see straight lines in your trips, this usually means that Driversnote is having trouble accessing your Location data, which usually means a settings issue. 

Open your iPhone settings and scroll down to Driversnote then select Location and make sure it is set to Always and Precise Location is on:

Location settings for iPhone

Also make sure that Motion & Fitness and Background App Refresh are on. 

My app has access to my location, but I still see bee lines

There can be other reasons why you’re still seeing bee lines in your trips, the most common of which are:

  • You’re on an older version of the phone’s OS and/or you’re using a version of Driversnote that is not up to date. 
  • You drive through tunnels or other areas where there is no GPS signal. Short of changing your route, or manually punching in your trip, this is not fixable. 
  • You have a habit of starting a trip and then shutting down the app. While this still works for some, for others it causes issues.
  • You’re using one or several other apps that also use your location data while tracking your trips with Driversnote. In this case, we recommend you shut down as many of them as possible.
  • You are affected by a recent GPS inaccuracy problem (iOS only). Follow these steps in order to restart Location services and improve tracking.

I still can’t figure this out

Please email us at - we’re here to help. When you reach out, try to describe what you experience and what you've tried to do so far.

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