General Troubleshooting for Auto-tracking

Yikes! Has your auto-tracking stopped working?

We'd love to help get it up and running again. Follow the general troubleshooting steps as outlined below.

1. Update the app to the latest version. To check this, open the App Store or Play Store and search for Driversnote. Tap "Update" if there is a newer version.
2. Make sure your OS is up to date. To check this, open your phone's settings and check your OS options for updates. If there is a newer version, tap "Install Now". This can often be a very large download so it is best to be within a wi-fi network when you do this.
3. Check your Tracking Configuration settings. To check this, open your app then go to Settings > Tracking Configuration. Make sure everything is green and low power mode is not enabled. Read more here.
4. Finally, make sure Auto-tracking is enabled. To check this, open your app and check in the top left corner that Auto-tracking is toggled on.
5. On Android phones, it is a good idea to double-check that Power Saving mode is not on and all battery optimization settings are disabled. Read more here.

These steps have resolved the tracking issue for the majority of users. We recommend you keep an eye on your recorded trips to check that this has worked for you.

Do you still experience problems?

If you try the steps above and you still notice inaccurate tracking, contact us at support@driversnote.com - we’re here to help! When writing to us, try to describe what you’re experiencing and if you’ve tried the fix above. Don’t forget to write to us from the same email as your account username, or if that is impossible, at least mention your account email username so we can start helping you out immediately!