General Troubleshooting for Auto-tracking

Yikes! Has your auto-tracking stopped working? 

We'd love to help get it up and running again. Follow the general troubleshooting steps as outlined below:


I am using the iBeacon for auto-tracking

iPhone:

  • Update the app to the latest version. To check this, open the App Store, and search for Driversnote. Tap "Update" if there is a newer version.
  • Make sure your OS is up to date. To check this, open your phone's settings > general > software update. If there is a newer version, tap "Install Now".
  • Check your Tracking Configuration settings. To check this, open your app > settings > tracking configuration. Make sure everything is green and low power mode is not enabled. Read more here.
  • Finally, make sure Auto-tracking is enabled. To check this, open your app > check the top left corner that Auto-tracking is toggled on. You can also tap "Configure" to make sure you have the correct type on (iBeacon detection).

These steps have resolved the tracking issue for the majority of users. We recommend you keep an eye on your recorded trips to check that this has worked for you.

Android:

  • Update the app to the latest version. To check this, open the Play Store, and search for Driversnote. Tap "Update" if there is a newer version.
  • Check your Tracking Configuration settings. To check this, open your app > settings > tracking configuration. Make sure everything is green and low power mode is not enabled. Read more here.
  • If everything is green, it is a good idea to double-check that Power Saving mode is not on and all battery optimization settings are disabled. Read more here.
  • Finally, make sure Auto-tracking is enabled. To check this, open your app > check the top left corner that Auto-tracking is toggled on. You can also tap "Configure" to make sure you have the correct type on (iBeacon detection).

These steps have resolved the tracking issue for the majority of users. We recommend you keep an eye on your recorded trips to check that this has worked for you.


I am using Smartphone 'Motion' Detection for auto-tracking

iPhone:

  • Update the app to the latest version. To check this, open the App Store, and search for Driversnote. Tap "Update" if there is a newer version.
  • Make sure your OS is up to date. To check this, open your phone's settings > general > software update. If there is a newer version, tap "Install Now".
  • Check your Tracking Configuration settings. To check this, open your app > settings > tracking configuration. Make sure everything is green and low power mode is not enabled. Read more here.
  • Finally, make sure Auto-tracking is enabled. To check this, open your app > check the top left corner that Auto-tracking is toggled on. You can also tap "Configure" to make sure you have the correct type on (Smartphone 'Motion' detection).

These steps have resolved the tracking issue for the majority of users. We recommend you keep an eye on your recorded trips to check that this has worked for you.

Android:

  • Update the app to the latest version. To check this, open the Play Store, and search for Driversnote. Tap "Update" if there is a newer version.
  • Check your Tracking Configuration settings. To check this, open your app > settings > tracking configuration. Make sure everything is green and low power mode is not enabled. Read more here.
  • If everything is green, it is a good idea to double-check that Power Saving mode is not on and all battery optimization settings are disabled. Read more here.
  • Finally, make sure Auto-tracking is enabled. To check this, open your app > check the top left corner that Auto-tracking is toggled on. You can also tap "Configure" to make sure you have the correct type on (Smartphone 'Motion' detection).

These steps have resolved the tracking issue for the majority of users. We recommend you keep an eye on your recorded trips to check that this has worked for you. 


Do you still experience problems?

If you try the steps above and you still notice inaccurate tracking, contact us at support@driversnote.com - we’re here to help! When writing to us, try to describe what you’re experiencing and if you’ve tried the fix above.

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