How to check the battery in your iBeacon
Before troubleshooting, it’s essential to know which iBeacon you have. Unsure which iBeacon you have? Check the side for a code.
If it’s 4 digits (example; ksOV, it’s an older iBeacon - first model) -
if this is what you have
If it’s 7 digits (example; 11s203Ds, it’s a new iBeacon - second model) -
if this is what you have
My iBeacon is from 2022 or 2023 (second model)
Your iBeacon has a battery that lasts at least 4 years. Please do not change the batteries. If you are having trouble with tracking or connection issues, please check out our general troubleshooting guide or contact us for support.
My iBeacon is from 2021 or older (first model)
The easiest way to check the battery is to delete the iBeacon from your app, and then try to reconnect it again. To do this:
- Make sure Bluetooth is activated on your phone.
- Open the app
- Go to Settings
- Tap iBeacons
- Select the iBeacon by tapping on it, select Delete
- Have the iBeacon nearby and connect it again.
- Tap on the iBeacon and connect it.
- If the iBeacon does not appear on the list, it has run out of battery.
- If the iBeacon shows up, connect it again. It should then be up and running.
- Send us an email letting us know. We will double-check from our side.
If you are still an active subscriber and your iBeacon battery is expired, we will send you a new iBeacon entirely at no extra cost! Contact us!