How to check the battery in your iBeacon
Before troubleshooting, it’s essential to know which iBeacon you have. Unsure which iBeacon you have? Check the side for a code.
My iBeacon is from 2022 or newer (second model)
Your iBeacon has a battery that lasts at least 4 years. Please do not change the batteries. If you are having trouble with tracking or connection issues, please check out our general troubleshooting guide or contact us for support.
The new model iBeacons received in 2022 will be ending battery life now, so do check warnings in the app indicating the battery life may be expired.
You should still follow the troubleshooting above, but if your iBeacon is 4 years old now, do reach out if you have connection issues.
My iBeacon is from early 2022 or older (first model)
If your iBeacon is an older model from early 2022 or before then, your battery will be expired. Even if you received a replacement from us previously, that battery will be expired now also.
Send us an email letting us know. We will double-check from our side.
If you are still an active subscriber and your iBeacon battery is expired, we will send you a new iBeacon entirely at no extra cost! Contact us!