My iBeacon isn’t working - troubleshooting for iBeacons
Your app is missing trips or not recording any? You can’t connect your iBeacon in the app? Below are some troubleshooting tips you can try to make sure your iBeacon is connected and works correctly.
If you have a new iBeacon with a long 6-digit code on the back, it has a battery life of at least 4 years, so if you have any issues with your new iBeacon, check out our guide below.
If you can’t see your trips, make sure you’ve selected the right Vehicle and Workplace when looking at your trips, or creating a report.
In this article
I can’t connect my iBeacon
Is your iBeacon brand new? If it is, don’t forget to pull out the plastic tab to activate the battery.
Make sure Bluetooth is turned on and the Driversnote app has Bluetooth permission. To reconnect your iBeacon, follow these steps:
- Open the app -> Settings -> iBeacon
- Tap on your iBeacon -> Delete iBeacon
- Close the app, then open it again
- Go to Settings -> iBeacons -> Add iBeacon
- Find your iBeacon in the list (you can recognize it by the same code code on the back of the beacon itself)
- Tap on it to connect
If your iBeacon isn’t connecting, or still acts up after reconnecting, then contact us. The older iBeacon battery lasts for about 2 years, so if yours is older than that and has a 4-digit code on the back - let us know - we’ll help get you up and running again.
Older iBeacon (2018-2021) that will have 4-digit code on the back
New iBeacon (2022-present) that will have longer 6-digit code
If you have a brand new iBeacon with a long code on the back, your battery should have many years left and will not need replacing (new iBeacons have a battery life of at least 4 years), so contact us at support as there is likely another problem going on.
My iBeacon isn’t tracking my trips
If your iBeacon is connected in the app, but you notice missing trips, make sure your settings are correct. Without them, the iBeacon won’t be able to maintain a steady Bluetooth connection and record your trips accurately.
What you see when your iBeacon is connected under Settings -> iBeacons. Your code will be different!
On iPhone, to check your settings, go to your phone’s Settings -> Driversnote. It will look like this:
- In order for the iBeacon to track your trips accurately, Driversnote needs access to your Location and it needs to be set to Always so that the app is always ready to track. Without being set to Always, the app will not track from the background.
- Also make sure that Precise Location, Background App Refresh and Motion & Fitness are toggled on. Your phone’s Bluetooth should be on and Driversnote should have permission to access it.
For Android users, make sure that:
- Your battery optimization is turned off and that you’ve granted the Location permission as well.
For both device types, make sure that “Auto track” in the Driversnote app is toggled on:
Placement of iBeacon
Remember, your iBeacon should always be kept in a reasonably hidden position, such as in the glove compartment or a console shelf. It cannot be blocked by metal or water though as that can block the signal.
You don't want to leave it out in the open or attached to your windscreen at all -- the iBeacon signal is only meant to be read when you are in or very near the car. Placing it somewhere very open can cause issues with your tracking :)
You also need to keep it in the car at all times and not carry it with you -- it can only work if it stays in your vehicle!
Placing your iBeacon
The best location for your iBeacon is hidden in a shelf, or in your glove compartment
Especially if you are used to eTags or other in-car devices, it may look like you should mount your iBeacon on the windscreen, but that will not work well!
The iBeacon only needs to be read from inside the car, so hidden is better :)
My iBeacon still isn’t recording trips
If you still notice missing trips after you reconnect your iBeacon and check your settings, go to the Why can’t I see my trips article.
You’re also very welcome to get in touch with us at firstname.lastname@example.org, explaining the issue you’ve experienced and if you’ve tried the above fixes. We’re here to help!