Why does Driversnote need access to my location?

To make sure the app is always ready to track your trips in real time, Driversnote needs access to your location. This allows the app to track your trips consistently and log the accurate distance of your trips.

Please note

⚠️  Driversnote values your privacy  and does not record location data unless you are driving 

⚠️  Driversnote does not share nor sell any of your personal information - all your data, including your trip data, belongs to you and you alone


Driversnote recognizes that your privacy is important, and we take it very seriously. Read more on our Privacy Policy

Why does Driversnote need Location permission on "Always" / "All the time"?

Driversnote is built to be able to track your trips in real-time using your phone’s GPS. To do this, it’s important that the app runs in the background. This allows you to have other apps open at the same time such as music or navigation apps.

Selecting “Always” (for iOS) / “All the time” (for Android) authorization, allows Driversnote to track your trips in real-time, even when the app is in the background. If this permission is not granted then Driversnote’s functionality will be limited.

For example, setting the location access to “When in use” (for iOS) / “While using the app” (for Android) means that both the app and your phone’s screen must be on for Driversnote to be able to track your trips with your phone’s GPS. In other words, if Location is set to “When in use” and your phone’s screen is off or using another app, then tracking will be interrupted and the app will be terminated in the background. This will result in straight line or incomplete trips with an inaccurate trip distance.


How to set up iPhone Location settings

Accessing Location settings on your iPhone:

  1. Go to your phone Settings
  2. Scroll down to all apps
  3. Find and tap on Driversnote
  4. Tap Location
  5. Set Location access to Always
  6. Enable Precise Location

After iOS13 was introduced, it’s unfortunately not possible to give access to “Always” directly from the app. This means that if you have just downloaded the app, granting the Location permission is a two step process: 

After installing the app and logging in to your account: 

  1. Select Allow access to Location
  2. From the pop-up window select Allow once
  3. Tap Go to settings
  4. (then iOS will redirect you to your phone settings for the Driversnote app)
  5. Tap Location
  6. Set Location access to Always

Please note

If you have granted the “Always” authorization, iOS will show you a reminder after a few days. You should expect to see the pop up below:

Tap on Always allow to ensure that Driversnote will continue to track your trips accurately moving forward


How to set up Android Location Settings 

How to access location settings on a Samsung device (please keep in mind that steps may vary from device to device):

  1. Go to your phone Settings
  2. Tap Apps
  3. Find and tap Driversnote
  4. Tap Permissions > Location
  5. Set Location Access to Allow all the time

How to access location settings on a Huawei device (please keep in mind that steps may vary from device to device):

  1. Go to your phone Settings
  2. Tap Apps
  3. Find Driversnote
  4. Tap Permissions > Location 
  5. Select Location access for this app Allow all the time

How to access location settings on a Google Pixel device (please keep in mind that steps may vary from device to device):

  1. Go to your phone Settings
  2. Tap Location > App permission (if you have a work profile, first tap Andvanced >Location)
  3. Find Driversnote
  4. Choose All the time
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