Android Battery Saving Settings

Android has introduced several settings to conserve battery and improve the overall performance of mobile devices. Unfortunately, these settings terminate background apps including fitness apps and mileage tracking apps such as Driversnote. This results in coordinate gaps and even missed trips. While the settings differ for each device, you will usually find these settings under Battery Optimization, Doze, (Deep) Sleeping apps and Battery Saver. 

In this article
General Android check-list
Troubleshooting for specific Android devices
Common Questions

General Android Check-List

We’ve created a check-list below to ensure that our app functions correctly on your device. Please note that the following steps are general. You can find specific troubleshooting for individual devices at the end of the article.

  • Make sure you have Driversnote's latest version - Search for Driversnote in the Google Play Store. If there is a new version you will see Update.
  • Ensure that your phone's Battery Saver is not enabled 
  • Make sure that your Location is set to "Always"
    Here's how to make sure your Location settings are correct
  • General Battery Optimization:
    1. Go to Settings on your Android device
    2. Search for Device care or Battery
    3. Tap Battery Optimization
    4. From the list of apps, search for Driversnote
    5. Select Don't Optimize
    6. Tap Done

Please note

Battery and App management settings will often reset when either the phone’s software is updated, an app is not used very often or an app is deleted and reinstalled. We encourage you to check all settings weekly. Open the Driversnote app daily to not only check that your trips were logged correctly but also to “remind” your phone not to kill it - this will prevent the app from being shut down by your phone.

Troubleshooting for Specific Android Devices

Jump to Samsung
Jump to Huawei
Jump to OnePlus
Jump to Google Pixel

Samsung

Below is for Android OS 11 - Steps may vary from device to device.

There are 3 main settings to check:

Battery Optimization Settings

  1. Go to Settings on your phone
  2. Tap Apps
  3. Search for and select Driversnote, then tap Battery
  4. Disable Optimize battery usage for the Driversnote app

Sleeping App Settings

  1. Go to Settings on your phone
  2. Tap Battery & Device Care, then tap Battery
  3. Tap Background usage limits
  4. Disable Put unused apps to sleep
  5. Tap Sleeping Apps: make sure Driversnote is not there
  6. Tap Deep sleeping apps: Tap More options (three vertical dots) and tap Remove apps 
  7. Tap Never sleeping apps: Add Driversnote (*if Driversnote is not available to add, please contact us) 

Battery Saving Mode Settings

  1. Go to Settings on your device 
  2. Tap on Battery and Device care, then Battery
  3. Disable Power saving mode

Please note

Samsung has recently become very aggressive in preventing apps from running properly in the background as well as killing them. With Samsung’s most recent software update (OS 11), tracking and health apps are heavily affected, as they need to gather data in the background (e.g. our iBeacon automatically tracking your trips in the background).

We are aware of these recent changes and our developers are already looking for possible solutions. In the meantime, we kindly ask you to follow the above steps albeit long and appreciate your patience and support. We love hearing from our customers, so please do not hesitate to contact us with any feedback on the implementation of the above mentioned steps and the functioning of the iBeacon.


Huawei

Below is for OS EMUI 9.0.0 and 10.0.0 - Steps may vary from device to device. 

There are 3 main settings to check:

Battery Optimization settings

  1. Go to Settings on your phone
  2. Search for Battery Optimization
  3. Check that Driversnote is under Not allowed

Battery Saving Mode settings

  1. Go to Settings on your phone
  2. Tap on Battery
  3. Make sure all three modes are toggled off: Performance mode, Power Saving mode and Ultra Power Saving mode

Automatic App Launch settings

  1. Go to Settings on your phone, then tap on Battery
  2. Tap on App start/launch and select Driversnote
  3. Remove Driversnote from Manage automatically
  4. Tap Manage Manually and make sure all 3 features are turned on: Auto launch, Secondary launch and Run in background

Tip

Your device may send you one too many alerts that Driversnote is using battery. To disable them:

  1. Go to Settings on your phone
  2. Find the list of all Apps, then select Driversnote
  3. Tap Power usage details  
  4. Turn off Power consumption alert


OnePlus

Below is for Android OS 11 - Steps may vary from device to device. 

There are 4 main settings to check:

Battery Optimization settings

  1. Go to Settings on your phone
  2. Tap Battery, then tap on Battery Optimization
  3. Switch to All Apps list, then select Driversnote  
  4. Choose Don’t optimize

Apps & Notification settings

  1. Go to Settings on your phone
  2. Tap Apps & notifications
  3. Tap Special app access, then select Driversnote
  4. Turn off Battery optimization

Sleep settings

  1. Go to Settings on your phone
  2. Search for and tap on Battery
  3. Tap Battery Optimization, then tap the three dots menu
  4. Tap Advanced optimization
  5. Disable Deep optimization (or Adaptive Battery) and Sleep standby optimization

Battery Saving Mode settings

  1. Go to Settings on your phone
  2. Search for and tap on Battery
  3. Disable Battery Saver mode


Google Pixel

Below is for Android OS 11 - Steps may vary from device to device. 

There are 3 main settings to check:

Battery Optimization settings

  1. Go to Settings on your phone, then tap on Battery
  2. Tap the three dots menu, then tap on Battery Optimization
  3. Select Drivesnote and make sure it’s set to Not optimized
  4. Go back to Settings, then tap on Apps & Notifications
  5. Tap Advanced, then Special app access
  6. Tap Battery optimization and make sure Driversnote is on the Not optimized list

Adaptive Battery settings

  1. Go to Settings on your phone
  2. Tap on Battery
  3. Tap Adaptive Battery and disable

Restricted App settings

  1. Go to Settings on your phone, then tap on Battery
  2. Tap the three dots menu, then Battery Usage
  3. Under Battery usage since full charge you will see a list of apps
  4. To see all of them, tap More (...) 
  5. Select Show full device usage
  6. Tap the Driversnote app to see or change how it uses battery
  7. If the Background restriction is on, disable it.


Common Questions

Q: I have another Android device than is listed here. What do I do?

If you have another Android device, we suggest you follow the general settings in the beginning of this article and check out the website Dontkillmyapp for more specific troubleshooting. You’re also very welcome to get in touch with us at support@driversnote.com.

Q: How do I know if I have the latest app update?

To check the currently installed version of Driversnote on your phone, open the app and go to Settings. Scroll to the bottom and you will see the app’s version (e.g. Driversnote v. 3.0.27). There you’ll also be able to see if there is a new app version available.

Q: I have done everything in the above article. Why is my iBeacon still not tracking?

You might be experiencing a different problem than Battery Optimization. Check out our general troubleshooting article for iBeacons for more tips to get tracking up and running again. Or get in touch with us at support@driversnote.com - we’re here to help!

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