Tracking Configuration & Settings Requirements

We want to provide you with the best mileage tracking experience and in order to do that we need to make sure that your phone is set up to track your trips accurately.

The Tracking Configuration settings page will help you set up and keep your phone settings "healthy" and ensure that your trips are tracked accurately. A red Tracking Configuration indicator means that the Driversnote app requires some adjustments in your phone settings.

Do you see this on your screen? No worries, let’s help! Start by tapping on the red bar and you’ll be brought to the Tracking Configuration settings page with the next steps

You can always check if your phone settings are configured correctly:

Open the Driversnote app
Tap Settings > Tracking Configuration

Below are the phone settings and permissions that need to be configured to ensure the best tracking accuracy and keep the Driversnote app working optimally.

Tip

Settings that are required for tracking and auto-tracking (iBeacon / motion detection) with Driversnote might revert back to their default when either the phone’s software is updated, an app is not used very often or an app is deleted and reinstalled. We recommend you open the app on your phone to check your trips weekly and to ensure that Driversnote is set up properly.

Jump to Settings Requirements for:

iPhone
Android
Auto-tracking with the iBeacon

iPhone Settings Requirements

You will find all settings below and be able to edit them by opening up your phone's settings > scroll until you find Driversnote > here you will see all the current permissions and be able to edit them.

Set Location permission to "Always"This will allow the app to✔ track your trips consistently✔ receive GPS coordinates when you open another app or when your screen is locked✔ log the total distance of your trips

Driversnote does not

⚠️ want to know where you are at all times and does not record location data unless you are driving
⚠️ does not share / sell any of your personal information - all your data, including your trip data, belongs to you and you alone

Read more on Why does Driversnote need access to Location
Enable Precise Location
With Precise Location enabled, the app

✔ receives precise GPS coordinates
✔ tracks trips which reflect the route you took
Allow Driversnote to access Motion & Fitness

This will

✔ improve overall tracking performance
✔ help conserve battery when not moving

Read more on Why does Driversnote need access Motion & Fitness

If you cannot see the option for Motion & Fitness you may need to enable it another part of Settings. Go to Settings -> Privacy & Security -> Motion & Fitness and turn on the option for “Fitness Tracking” there, then try to enable it again in the original Driversnote Settings menu. If it still does not work there, please contact us at support@driversnote.com
Allow Driversnote to access Background App Refresh

With Background App Refresh enabled, the app

✔ keeps tracking your trip once your phone is locked
✔ keeps tracking your trip when you are using another app

Please note

If the Background App Refresh switch is unavailable, then you will need to disable Low Power Mode and then toggle the Background App Refresh ON. Please also make sure you have given permission to this setting.

You can double-check this in your phone's settings > General > Background App Refresh > Make sure it is turned on and enabled for Driversnote App.
Disable Low Power Mode

With Low Power mode turned off, the app tracks your trips when your phone is locked or when you are using another app. To turn it off:

1. Go to your phone settings
2. Select "Battery"
3. Deactivate "Low Power Mode"

⚠️ It can sometimes be unavoidable for your phone to go to Low Power mode (such as when your battery gets very low).

If this happens, make sure after you charge the phone that Driversnote is running again, as the phone will often shut down the app in this situation. It’s a simple fix – just manually open the app again!

Android Settings Requirements

You will find all settings below and be able to edit them by opening up your phone's Settings -> Apps -> scroll until you find Driversnote > here you will see all the current permissions and be able to edit them. Most of these options are listed under Permissions in that option.

Set Location permission to "All the time"

This will allow the app to

✔ track your trips consistently
✔ receive GPS coordinates when you open another app or when your screen is locked
✔ log the total distance of your trips

⚠️ Driversnote does not want to know where you are at all times and does not record location data unless you are driving
⚠️ does not share / sell any of your personal information - all your data, including your trip data, belongs to you and you alone

Read more on Why does Driversnote need access to Location
Enable Precise Location (for Android 12 & higher)

Found on the same screen as 1. With Precise Location enabled, the app

✔ receives precise GPS coordinates
✔ tracks trips which reflect the route you took
Allow Driversnote to access Physical Activity (also known as "Body Sensor")
This will

✔ improve overall tracking performance
✔ help conserve battery when not moving

Read more on Why does Driversnote need access Motion & Fitness
Disable Battery Saving settings

Disable Battery Saving settings (also known as “Battery Optimization”, “Doze”, “(Deep) Sleeping Apps”).

Unfortunately, these settings terminate background apps including fitness apps and mileage tracking apps such as Driversnote. This results in coordinate gaps and even missed trips. These settings vary quite a bit over the different Android devices. To learn more, please visit: Battery Optimization Troubleshooting for Android devices
Disable Battery Saver

With Battery Saver (also known as Power Saving Mode) turned off, the app tracks your trips when your phone is locked or when you are using another app. To turn it off:

1. Go to your phone settings
2. Select "Battery" > "Battery Saver"
3. Make sure that "Use Battery Saver" is disabled

Auto-tracking with the iBeacon Settings Requirements

Allow Driversnote to access Bluetooth

Without Bluetooth permission, the app is not able to track your trips with the iBeacon.
Enable Bluetooth

This will enable the Driversnote app to connect to your iBeacon device and track your trips.

Do you still experience problems?

If you try the steps above and you still notice inaccurate tracking, contact us at support@driversnote.com - we’re here to help! When writing to us, try to describe what you’re experiencing and if you’ve tried the fix above. And don’t forget to write to us from the same email as your account username, or if that is impossible, at least mention your account email username so we can start helping you out straight away!