Tracking Configuration & Settings Requirements

We want to provide you with the best mileage tracking experience and in order to do that we need to make sure that your phone is set up to track your trips accurately. 

The Tracking Configuration settings page will help you set up and keep your phone settings "healthy" and ensure that your trips are tracked accurately. A red Tracking Configuration indicator means that the Driversnote app requires some adjustments in your phone settings. 

You can always check if your phone settings are configured correctly:

  1. Open the Driversnote app
  2. Tap Settings >  Tracking Configuration

Below are the phone settings and permissions that need to be configured to ensure the best tracking accuracy and keep the Driversnote app working optimally.

Tip

Settings that are required for tracking and auto-tracking (iBeacon / motion detection) with Driversnote might revert back to their default when either the phone’s software is updated, an app is not used very often or an app is deleted and reinstalled. We recommend you open the app on your phone to check your trips daily and to ensure that Driversnote is set up properly.

Jump to Settings Requirements for:
iPhone
Android
Auto-tracking with the iBeacon

iPhone Settings Requirements

You will find all settings below and be able to edit them by opening up your phone's settings > scroll until you find Driversnote > here you will see all the current permissions and be able to edit them.

  1. Set Location permission to "Always"
  2. This will allow the app to

    ✔ track your trips consistently

    ✔ receive GPS coordinates when you open another app or when your screen is locked

    ✔ log the total distance of your trips

    Driversnote

    ⚠️ does not want to know where you are at all times and does not record location data unless you are driving

    ⚠️ does not share / sell any of your personal information - all your data, including your trip data, belongs to you and you alone

    Read more on Why does Driversnote need access to Location

  3. Enable Precise Location
  4. With Precise Location enabled, the app

    ✔ receives precise GPS coordinates 

    ✔ tracks trips which reflect the route you took

  5. Allow Driversnote to access Motion & Fitness
  6. This will

    ✔ improve overall tracking performance 

    ✔ help conserve battery when not moving

    Read more on Why does Driversnote need access Motion & Fitness

  7. Allow Driversnote to access Background App Refresh
  8. With Background App Refresh enabled, the app 

    ✔ keeps tracking your trip once your phone is locked 

    ✔ keeps tracking your trip when you are using another app

    Please note

    If the Background App Refresh switch is unavailable, then you will need to disable Low Power Mode and then toggle the Background App Refresh ON. Please also make sure you have given permission to this setting. You can double-check this in your phone's settings > General > Background App Refresh > Make sure it is turned on and enabled for Driversnote App.

  9. Disable Low Power Mode
  10. With Low Power mode turned off, the app tracks your trips when your phone is locked or when you are using another app


Android Settings Requirements

You will find all settings below and be able to edit them by opening up your phone's settings > Apps > scroll until you find Driversnote > here you will see all the current permissions and be able to edit them.

  1. Set Location permission to "All the time"
  2. This will allow the app to

    ✔ track your trips consistently

    ✔ receive GPS coordinates when you open another app or when your screen is locked

    ✔ log the total distance of your trips

    Driversnote

    ⚠️ does not want to know where you are at all times and does not record location data unless you are driving

    ⚠️ does not share / sell any of your personal information - all your data, including your trip data, belongs to you and you alone

    Read more on Why does Driversnote need access to Location

  3. Allow Driversnote to access Physical Activity (also known as "Body Sensor")
  4. This will

    ✔ improve overall tracking performance 

    ✔ help conserve battery when not moving

    Read more on Why does Driversnote need access Motion & Fitness

  5. Disable Battery Saving settings
  6. Disable Battery Saving settings (also known as “Battery Optimization”, “Doze”, “(Deep) Sleeping Apps”).

    Unfortunately, these settings terminate background apps including fitness apps and mileage tracking apps such as Driversnote. This results in coordinate gaps and even missed trips.

    Read more  Battery Optimization Troubleshooting for Android devices

  7. Disable Battery Saver
  8. With Battery Saver (also known as Power Saving Mode) turned off, the app tracks your trips when your phone is locked or when you are using another app.


Auto-tracking with the iBeacon Settings Requirements

  1. Allow Driversnote to access Bluetooth
  2. Without Bluetooth permission, the app is not able to track your trips with the iBeacon.

  3. Enable Bluetooth
  4. This will enable the Driversnote app to connect to your iBeacon device and track your trips.

Read more on How to set up your iBeacon

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