Why can't I see my trips?

Are you having trouble seeing your trips in your trip log or in your reports? Below are some troubleshooting tips that will hopefully get you tracking again! 

If you can see your trips but aren't sure how to create a report, please click here to create a report.

In this article

I can't see my trips when creating a report

If you can see your trips in the "All Trips" list, but they don’t show up when creating a report, check that you have selected the correct:

  1. Vehicle
  2. Workplace
  3. Trip type

from the report filters:

Report screen in app with 1. Vehicles, 2. Workplace, 3. trip types

When you create a report you can only do a single report for each workplace and vehicle you have in your account. That will mean a few reports need to be created, but with Driversnote you can get all the data you need!

Most users will only have one workplace but may have several vehicles. Our app can work with any combination and by saving your reports in Excel format, you can even combine those reports together when you are done.

For trip types, you can select to include in reports Business trips, Personal trips, or both, so in this case a single report may be enough. Most users either need to report on Business trips only or include both types of trips, rather than ever having to make a report for just Personal trips!

I use the iBeacon for automatic tracking, but my trips are not showing up

If you are an iBeacon user and cannot see your trips, here are some tips to make sure that your device is linked and tracking to the correct vehicle. 

Check your phone settings

The most common reason our users experience a lapse in their iBeacon tracking is that their device settings are not set up correctly. 

In the Driversnote app

First, check that “Auto track” is turned on in the app.

Auto track on

  1. Open the app and check the top left corner
  2. “Auto track” should be toggled on

Go into Settings on your app and open Tracking Configuration. If you have all green ticks you are good to go, but if you see any issues you will need to fix up some settings!

Tip

Make sure you’re running the latest version of Driversnote. Go to the Apple App Store or Android Play Store and update the app.

On an Android phone

1. Grant Location permission

  • Go to your phone’s Settings -> Apps
  • Tap on Driversnote in the list -> Permissions
  • Make sure Location is toggled on.

2.

If you see this screen in the Tracking Configuration window, you might have to check your battery optimisation settings!

Check if those settings are disabled on your phone by following our guide: how to disable Battery Optimization

On an iPhone 

  • Go to your phone’s Settings -> Driversnote

    Make sure the following permissions are granted:

  • Location is on “Always” and Precise Location is turned on
  • Motion & Fitness is toggled on
  • Bluetooth is toggled on
  • Background App Refresh is toggled on

Tip

Update your phone to the latest iOS version. Apple tends to improve all the time, and so do we! Often an update can also fix a bug.

GPS-related issues (iOS)

If you notice your trips are not automatically tracked, although your settings are correct, you might have been affected by a GPS inaccuracy issue. The following fix should get you tracking again.

  1. Go to your phone’s Settings -> Privacy -> Location Services
  2. Turn off Location Services 
  3. Restart your phone
  4. Turn on Location Services again.