Why can't I see my trips?
Are you having trouble seeing your trips in your trip log or in your reports? Below are some troubleshooting tips that will hopefully get you tracking again!
If you can see your trips but aren't sure how to create a report, please click here to create a report.
In this article
- I can't see my trips when creating a report
- I use the iBeacon but my trips are not showing
- Check your settings in the app
- Check your settings on an Android phone
- Check your settings on an iPhone
- iBeacon linked to the wrong vehicle
- Check your email
I can't see my trips when creating a report
If you can see your trips in the "All Trips" list, but they don’t show up when creating a report, check that you have selected the correct:
- Vehicle
- Workplace
- Trip type
from the report filters:
When you create a report you can only do a single report for each workplace and vehicle you have in your account. That will mean a few reports need to be created, but with Driversnote you can get all the data you need!
Most users will only have one workplace but may have several vehicles. Our app can work with any combination and by saving your reports in Excel format, you can even combine those reports together when you are done.
For trip types, you can select to include in reports Business trips, Personal trips, or both, so in this case a single report may be enough. Most users either need to report on Business trips only or include both types of trips, rather than ever having to make a report for just Personal trips!
I use the iBeacon for automatic tracking, but my trips are not showing up
If you are an iBeacon user and cannot see your trips, here are some tips to make sure that your device is linked and tracking to the correct vehicle.
Check your phone settings
The most common reason our users experience a lapse in their iBeacon tracking is that their device settings are not set up correctly.
In the Driversnote app
First, check that “Auto track” is turned on in the app.
- Open the app and check the top left corner
- “Auto track” should be toggled on
Go into Settings on your app and open Tracking Configuration. If you have all green ticks you are good to go, but if you see any issues you will need to fix up some settings!
Tip
Make sure you’re running the latest version of Driversnote. Go to the Apple App Store or Android Play Store and update the app.
On an Android phone
1. Grant Location permission
- Go to your phone’s Settings -> Apps
- Tap on Driversnote in the list -> Permissions
- Make sure Location is toggled on.
2.
If you see this screen in the Tracking Configuration window, you might have to check your battery optimisation settings!
Check if those settings are disabled on your phone by following our guide: how to disable Battery Optimization
On an iPhone
Go to your phone’s Settings -> Driversnote
Make sure the following permissions are granted:
- Location is on “Always” and Precise Location is turned on
- Motion & Fitness is toggled on
- Bluetooth is toggled on
- Background App Refresh is toggled on
Tip
Update your phone to the latest iOS version. Apple tends to improve all the time, and so do we! Often an update can also fix a bug.
GPS-related issues (iOS)
If you notice your trips are not automatically tracked, although your settings are correct, you might have been affected by a GPS inaccuracy issue. The following fix should get you tracking again.
- Go to your phone’s Settings -> Privacy -> Location Services
- Turn off Location Services
- Restart your phone
- Turn on Location Services again.
iBeacon linked to the wrong vehicle
If you have recently purchased a new car and moved your iBeacon from one vehicle to another, you must then add that vehicle to your account. Learn how to connect your iBeacon to a new vehicle.
If you do not create a new vehicle, the trips you have taken in the new vehicle will be registered under the former vehicle and you will have an incorrect report. This will affect mileage and odometer readings as well as overall report accuracy, so you will want to add that new vehicle!
Check that you're logged in with the correct email
One of the most common reasons our users cannot see logged trips is that they have unwittingly created two accounts.
If you are tracking trips on your phone but then find when you log into your account on your computer that no trips appear when you are creating a report, you might be logged into another account on the new device!
If you are trying to download a report and find the report page to be blank, first check your trips section on the same device. If you can’t see any trips there either, you might be logged into the wrong account.
Fortunately, this is a simple fix for this. If you’re on the web, go to Your account -> Edit account and check your email address there. On your app, go to Settings -> Your account. Do these two email addresses match? If not, you have logged into the wrong account! You will most likely have to log out on the web and make sure you log back in there with the same account as on your phone.
If you need more help with this or you think there is another reason you are unable to see your trips, please contact our stellar support team, at support@driversnote.com and they will sort it out.