Why can't I see my trips?

Are you having trouble seeing your trips in your trip log or in your reports? Below are some troubleshooting tips that will hopefully get you tracking again! 

If you can see your trips but aren't sure how to create a report, please click here to create a report. 

Double account

The most common reason our users cannot see trips on a report is that they have unwittingly created two accounts. 

If you are trying to download a report and finding the report page to be blank, it may be because you are logged into an account with no registered trips. 

Fortunately, this is a simple fix that can be remedied simply by logging into the former account and downloading the report.

If you have inadvertently upgraded the wrong account, please write to us at support@driversnote.com and we will sort it out for you. 

I use the iBeacon for automatic tracking, but my trips are not showing up?

If you are an iBeacon user and cannot see your trips, here are some tips to make sure that your device is linked and tracking to the correct vehicle. 

Incorrect phone settings

The most common reason our users experience a lapse in their iBeacon tracking is that their device settings are not set up correctly. 

  • In order for the iBeacon to track your trips accurately, Driversnote needs access to your Location
  • If you're on an iPhone, make sure that your App Refresh and Motion and Fitness are toggled “on”. Also, make sure that your phone’s Bluetooth is on and Driversnote has permission to access it. 
  • For Android users, please make sure that your battery optimization is turned off.

iBeacon linked to the wrong vehicle 

If you have recently purchased a new car and moved your iBeacon from one vehicle to another, you must then add that vehicle to your account. Click here to learn how to set up your iBeacon

If you do not create a new vehicle, the trips you have taken in the new vehicle will be registered under the former vehicle and you will have an incorrect report. 

If you think there is another reason you are unable to see your trips, please contact our stellar support team, at support@driversnote.com and they will sort it out.

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