Manage subscriptions & billing
You can easily access your invoices, billing information and payment card at any time on the Driversnote website and subscription dashboard.
After logging in, click on Your account in the upper right-hand corner, then click Your subscription from the drop-down menu.
From here, you can get an overview of your subscription, plus navigate to and manage different aspects of your account such as your invoices, billing address, and payment card.
Please note that it is only possible to edit your subscription, invoices, and billing information on the web version and not on the mobile app.
Jump to the following
| My subscription How to change my subscription or order more iBeacons My invoices My billing address My payment card Team subscription changes |
Manage my subscription
When you enter Your Subscription, you can see:
- an overview of your current subscription
- how many licenses you have
- when is the next renewal date – this is also the date you can set to cancel your subscription
- if you have a monthly or yearly payment.
You also have links to change your subscription details and Cancel the subscription here.
How to see my current plan
Under Your Subscription, you can see if you are on the free Lite version or if you have a paid subscription.
If you are on the free lite plan you will see an “Upgrade now” button, otherwise, you will see the Basic Plan details similar to above.
How to change my subscription or order more iBeacons
If you are currently on the free Lite version, check out our guide: How to upgrade to the Basic Subscription. You can upgrade to a monthly or yearly subscription.
You can change your subscription from monthly to yearly by clicking on the green button Change subscription. On the next screen, you can select your new plan and payment (remember that an iBeacon comes for free with a yearly subscription). Select 1 iBeacon at checkout.
Under the yearly subscription, the first iBeacon will be added for no cost and any further iBeacons will add the additional iBeacon cost.
If you are a team and need to add more licenses, you can click on the green button Change subscription. On the next screen, you will see a section called Add extra users. Select the number of new users, click Continue and finish the check-out process. Read more in our guide: Purchase and assign licenses in Teams
You can order additional iBeacons here as well. Click on the green button Change subscription and add extra iBeacons on the next page without changing any other details. You will be charged only for the additional iBeacons you select and your plan will not change.
Common Questions
Q. Can I change my subscription from a yearly to a monthly subscription?
No, a change in subscription type can only be switched from monthly to yearly. We suggest cancelling your yearly subscription and when it expires, you can upgrade again to a monthly subscription.
Q. How many users are under my account?
You’ll be able to see the number of users you have from the Team page in the upper left-hand corner.
Q. Can I purchase additional iBeacons if I have more than one vehicle?
You can order a new iBeacon via this link www.driversnote.com/subscription > Change Subscription > Order Extra iBeacon
Invoices
To view your invoice history and download previous invoices just click Invoices, then Download
Common Questions
From here you can access all your past payment periods and download and save the invoice or receipt.
Q. How long will my invoices be available?
Your invoices are available as long as you have an account with us. Even if you revert to the free lite plan, your past invoices will still be available under the Invoices tab.
Q. Where can I find out when the next payment will be withdrawn from my account?
From the Subscription Overview page, you can see the subscription type and when you will receive the next invoice.
Q. Why are there extra charges on my subscription fee?
In some countries, we are required to add sales tax (VAT) to your subscription. Other times, certain banks add international transaction fees to your bill. Even though we charge in your local currency, some specific credit card issuers can in some instances charge this fee unless it has been waived - that can typically be up to 3% of the total cost. We certainly do not see any of this fee, but unfortunately cannot do anything to change it either.
Billing Address
To view your billing address just click Addresses. Here you can see your billing information and billing address. You can also change and update your delivery address for the iBeacon.
Common Questions
Q. My iBeacon should be delivered to another address than my billing address?
Tick the box Use a different address for delivery of iBeacons. Fill out the address and click Save.
Payment Card
To view or edit your payment card, just click Payment Card. Here, you can review your card and also click Change your payment card to update your card information.
Common Questions
Q. What forms of payment do you accept?
We accept all major payment cards (Visa, Mastercard and American Express) and support transactions in a range of currencies.
We do not accept cards such as iDeal (Netherlands) or Discover (USA).
Q. I am trying to change my card, but it is not working.
Contact us at support@driversnote.com and we will gladly help.
Q. How do I set my payment to auto-renew?
All payment options will automatically auto-renew. If you wish to cancel the subscription, you must do so before the next payment is set to be withdrawn.
Q. I just got an email about the failure of my payment card. Where can I update my card information?
Follow the above steps, click Payment Card then enter the new card information.
Q. Does the basic subscription have any contract length or minimum term?
The monthly basic subscription has no minimum length or fixed-term contract at all. It is paid only month to month and you can cancel at any time. When you cancel your subscription will be closed at the next billing date and you will not be charged again.
The yearly subscription is a yearly term, which can be cancelled at any time to end on your next subscription anniversary date. Contact us before that date if you wish to cancel your upcoming renewal.
Team subscription changes
If you have a Team setup with Driversnote and need to add more licenses to your account, you can do that by following the "Buy licenses" link at the top of your Teams page.
But what if you need to reduce the number of licenses?
If you need to reduce the number of licences for your team, you will need to contact Customer Support at support@driversnote.com and we will be happy to take care of that for you!