Manage subscriptions & billing
You can easily access your invoices, billing information and payment card at any time on the Driversnote website and subscription dashboard.
- Log in on our website.
- Click on Your account in the upper right-hand corner.
- Click Your subscription from the drop-down menu.
From here, you can get an overview of your subscription, plus navigate to and manage different aspects of your account, such as your invoices, billing address, and payment card.
It is only possible to edit your subscription, invoices, and billing information on the web version and not on the mobile app.
In this article
- Change my subscription
- Order more iBeacons
- Billing & Shipping Address
- Payment Card
- Team subscription changes
Manage my subscription
When you enter Your Subscription, you can see:
- an overview of your current subscription
- if you have a monthly or yearly payment
- how many licenses do you have
- when is the next renewal date – this is also the date you can set to cancel your subscription
You also have links to update your subscription details and Cancel the subscription here.
How to see your current plan:
Under Your Subscription, you can see if you are on the free Lite version or if you have a paid subscription.
If you are on the free Lite plan you will see an “Upgrade now” button. Otherwise, you will see the Basic Plan details.
Do you see the upgrade button, but you have already paid? It's possible that you've either created 2 accounts by mistake or the initial payment did not go through. In either case, we're here to help! Send us an email to email@example.com
How to change my subscription or order more iBeacons
If you are currently on the free Lite version, check out our guide: How to upgrade to the Basic Subscription. You can upgrade to a monthly or yearly subscription.
You can change your subscription from monthly to yearly by clicking on the Update button. On the next screen, you can select your new plan and payment (remember that an iBeacon comes for free with a yearly subscription). Select 1 iBeacon at checkout.
- Under the yearly subscription, the first iBeacon will be added for no cost, and any further iBeacons will add the additional iBeacon cost.
- If you are a team and need to add more licenses, you can click on the Update button. On the next screen, you will see a section called Add extra users. Select the number of new users, click Continue and finish the check-out process. Read more in our guide: Purchase and assign licenses in Teams
Order more iBeacons
You can order additional iBeacons here as well. Click on the Get an iBeacon button and add extra iBeacons on the next page without changing any other details. You will be charged only for the additional iBeacons you select, and your plan will not change.
Q. Can I change my subscription from a yearly to a monthly subscription?
No, a change in subscription type can only be switched from monthly to yearly. We suggest cancelling your yearly subscription, and when it expires, you can upgrade again to a monthly subscription.
Q. How many users are under my account?
You’ll be able to see the number of users you have from the Team page in the upper left-hand corner.
Q. Can I purchase additional iBeacons if I have more than one vehicle?
You can order a new iBeacon via this link www.driversnote.com/subscription > Get an iBeacon > then scroll down to Order Extra iBeacons and select the additional number you wish to purchase
To view your invoice history and download previous invoices, scroll to the bottom of the subscription page, and look for the heading Billing history.
From here, you can see all previous payments and if you click on View next to each payment, that will open the related PDF invoice. If you click on Show all you will get a full list of all invoices over all years if your list is longer.
Q. How long will my invoices be available?
Your invoices are available as long as you have an account with us. Even if you revert to the free lite plan, your past invoices will remain available.
Q. Where can I find out when the next payment will be withdrawn from my account?
From the Subscription Overview page, you can see the subscription type and when you will receive the next invoice at the heading Next billing on.
Q. Why are there extra charges on my subscription fee?
In some countries, we are required to add sales tax (VAT) to your subscription. Other times, certain banks add international transaction fees to your bill. Even though we charge in your local currency, some specific credit card issuers can in some instances, charge this fee unless it has been waived - that can typically be up to 3% of the total cost. We certainly do not see any of this fee, but unfortunately, we cannot do anything to change it either.
To view your billing address, scroll down to Your information. Here, you can see your billing information and billing address. You can also change and update your delivery address for the iBeacon by clicking on Update for either field.
My iBeacon should be delivered to another address than my billing address?
Click on Update next to Billing address, then scroll down and make sure the option Ship the iBeacon to my billing address is unticked.
Then, you can add the delivery address details below that and click Save.
To view or edit your payment card, scroll down to Payment method. Here, you can review your card and also click Update and then Change your payment card to update your card information.
Q. What forms of payment do you accept?
We accept all major payment cards (Visa, Mastercard and American Express) and support transactions in a range of currencies.
We do not accept cards such as iDeal (Netherlands) or PayPal.
Q. I am trying to change my card, but it is not working.
Contact us at firstname.lastname@example.org and we will gladly help.
Q. How do I set my payment to auto-renew?
All payment options will automatically auto-renew. If you wish to cancel the subscription, you must do so before the next payment is set to be withdrawn.
Q. I just got an email about the failure of my payment card. Where can I update my card information?
Follow the above steps, click Change your payment card then enter the new card information.
Q. Does the Basic subscription have any contract length or minimum term?
The monthly Basic subscription has no minimum length or fixed-term contract at all. It is paid only month to month and you can cancel at any time. When you cancel your subscription will be closed at the next billing date and you will not be charged again.
The yearly subscription is a yearly term, which can be cancelled at any time to end on your next subscription anniversary date. Contact us before that date if you wish to cancel your upcoming renewal.
Team subscription changes
If you have a Team setup with Driversnote and need to add more licenses to your account, you can do that by following the "Buy licenses" link at the top of your Team Members page
Q: What if you need to reduce the number of licenses?
If you need to reduce the number of licences for your team, you will need to contact Customer Support at email@example.com, and we will be happy to take care of that for you!