How to contact us

Need help with the Driversnote app? We've created a whole universe of guides and videos that can help answer your questions. If you don't find the answer there, then let us know!

Want to contact our support team? Get in touch by sending us an email at

In this article

Reach out to us from the app

There are multiple ways you can contact us. One of the main ways you can contact us is directly through the app.

  1. Open up the Driversnote app and then tap on "Settings"
  2. Scroll all the way down until you see, under the Support heading “Get in Touch”

Reach out to us on the website

  1. Navigate to
  2. From the home menu, click on the little green checkmark on the bottom left of your screen 
  3. Click on "Ask" and start typing your question for us!

Please note

Please note, to assist you faster we ask that you reach out to us from the email that you have an account.

Phone support

If you’d like to speak with us over the phone, please reach out to us at so that we can hear about your question first and then send you a link to book a call if needed. 

In 95% of all cases, it can be solved quickly and effectively directly through email.

Tax information

If you have questions about the rules for mileage reimbursement or deductions, check the mileage guides we have prepared or seek local advice from an accountant or tax professional.

IRS mileage guide (US) 

CRA mileage guide (Canada) 

ATO mileage guide (Australia) 

HMRC mileage guide (the UK) 

SKAT mileage guide (Denmark) 

Skatteverket mileage guide (Sweden) 

Common questions

Check out the following guides for some answers to some common questions we get

Q: I need help with my subscription:

How to upgrade to the Basic Subscription

How to cancel my subscription

How to update my credit card

Manage subscriptions & billing

Q: I need help with my tracking: 

General Troubleshooting for Auto-tracking

Tracking Configuration & Settings Requirements

Android Battery Saving Settings

Q: I can't see any of my reports:

How to create a report

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