How to contact us
Need help with the Driversnote app? We've created a whole universe of guides and videos that can help answer your questions. If you don't find the answer there, then let us know!
Want to contact our support team? Get in touch by sending us an email at support@driversnote.com.
Do you need help with a Driversnote Teams solution? Contact us at info@driversnote.com.
In this article
Reach out to us from the app
There are multiple ways you can contact us. One of the main ways you can contact us is directly through the app.
- Open up the Driversnote app and then tap on "Settings"
- Scroll all the way down until you see, under the Support heading “Get in Touch”
Reach out to us on the website
- Navigate to Driversnote.com
- From the home menu, click on the little green checkmark on the bottom left of your screen
- Click on "Ask" and start typing your question for us!
Please note, to assist you faster we ask that your reach out to us with your Driversnote account
Phone Support
If you’d like to speak with us over the phone, please reach out to us at support@driversnote.com so that we can hear about your question first and then send you a link to book a call if needed.
In 95% of all cases, it can be solved quickly and effectively directly through email.
Help Center
How to find the Help Center on the app
- Open the Driversnote app and tap on "Settings"
- Scroll down until you see "Search Help Center"
- Scroll through the listed "Instant Answers" or use the search bar to search by a keyword and find your answer there
How to find the Help Center on the website
There are 2 ways to search the Help Center on our website:
1. Scroll all the way down your screen and from the bottom white menu under Help and Resources - select "Help Center"
2. Click on the green question mark at the bottom of your screen to open up a quick-access help center
Please note, to assist you faster we ask that your reach out to us with your Driversnote account
Tax Information
If you have questions about the rules for mileage reimbursement or deductions, check the mileage guides we have prepared or seek local advice from an accountant or tax professional.
IRS mileage guide (US)
CRA mileage guide (Canada)
ATO mileage guide (Australia)
HMRC mileage guide (the UK)
SKAT mileage guide (Denmark)
Skatteverket mileage guide (Sweden)
Common Questions
Check out the following guides for some answers to some common questions we get
Q: I need help with my subscription:
How to upgrade to the Basic Subscription
Manage subscriptions & billing
Q: I need help with my tracking:
General Troubleshooting for Auto-tracking
Tracking Configuration & Settings Requirements
Android Battery Saving Settings
Q: I can't see any of my reports: